This section contains information on the methods of management of Duesa Pharm with reference to the processing of users’ data on the duesapharm.com website.
This information is also valid for the purposes of Article 13 of Legislative Decree no. 196/2003, Code regarding the protection of personal data, and for the purposes of Article 13 of EU Regulation no. 2016/679, concerning the protection of individuals with regard to the processing of personal data and the free circulation of such data, for persons interacting with Duesa Pharm and can be reached at the address corresponding to the initial page: duesapharm.com
The information is provided only for Duesa Pharm and not for other websites that may be consulted by the user through special links.
The purpose of this document is to provide information on the methods, timing and nature of the information that the data controllers must provide to users when connecting to the DuESA Pharm web pages, regardless of the purpose of the connection, according to the legislation Italian and European.
The information may undergo changes due to the introduction of new rules in this regard, therefore the user is invited to periodically check this page.
If the user is under the age of 16, pursuant to art. 8, c. 1 EU regulation 2016/679, will have to legitimize its consent through the authorization of parents or guardians.
I – PERSONAL DATA WE MAY COLLECT
We will collect various types of personal data about you for the purposes described in this Policy, including:
Contact information (such as your name, birthday, nationality, email address, postal address, telephone number and any other personal data) that you provide by completing forms on the Website and register and create an account on the Website;
Details of any transactions made by you;
Personal data that may be contained in communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Website or its content;
Information from surveys that we may, from time to time, conduct on the Website for research purposes, if you choose to respond to, or participate in, them;
Credit/debit card information;
Information about your use and navigation of our Website, such as your IP address and other device identifiers, your operating system and browser type, and information about the Website pages you visit, collected by cookies or other tracking technologies;
Personal information collected from third parties, such as data that you agree to share with us on publicly accessible social networks (e.g., Facebook, Instagram, etc.) and/or that we may collect from other publicly accessible databases.
You are under no obligation to provide any such information. Providing your personal data to us (in particular, your personal details, your email, your address, your credit/debit card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on the Website, supplying other services provided on the Website upon your request, or when your personal data is needed to fulfil obligations required by law or regulations. The refusal to provide us with any personal data necessary for performing the above purposes may consequently prevent us from processing your order for the purchase of products sold on the Website or fulfilling obligations required by law and other regulations. Therefore, failure to provide personal data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on the Website or not providing the Website’s services.
Disclosure of further personal data to us other than that required for fulfilling legal or contractual obligations and to properly browse our services with necessary traffic data is, on the contrary, optional and does not have any effect on the use of the Website and of its services or on the purchase of products on the Website. We will inform you at every step whether disclosing your personal data to us is required or optional by marking with an appropriate symbol (*) or the word “required”, the information that is required or data needed for the purchase of products and/or for the provision of requested services on the Website.
II – MINIMUM AGE
Protecting the safety and privacy of children is very important to us. We do not accept registrations or orders submitted by and will not knowingly collect or use personal data from anyone under the age of sixteen (16) years, or any other age limit set out by the law of his/her country of residence. By registering or making any purchase on the Website, you confirm that you have reached the age of majority in your country of residence.
III – COOKIES
IV – USE MADE OF PERSONAL DATA
Whenever we process your personal data, we do so on the basis of a lawful “justification” (or legal basis) for processing. In the majority of cases, the processing of your personal data will be justified on one of the following bases:
Processing is necessary to perform a contract with you or take steps that you have requested in order to enter into a contract (e.g., sale contract);
Processing is necessary for us to comply with a legal obligation;
Processing is in our legitimate interests as a business, and our interests are not overridden by your interests, fundamental rights or freedoms. Our legitimate interests may include our interest in using customer and Website user personal data to conduct and develop our business activities (including by carrying out standard marketing activities), with current and potential customers and Website users; and in establishing, exercising or defending legal claims;
Processing is based on your prior explicit consent, such as customized marketing activities.
The processing of your personal data is justified by the following legal basis:
Process your purchases and to provide you with the services and information offered through the Website and which you request (Performance of a contract)
Administer your account with us (Performance of a contract)
Verify and carry out financial transactions in relation to payments you make (Performance of a contract)
Audit the data from the Website (Our interest to get to know our customers better and improve our services)
Improve and customise our Website, and our products, services and our business in general, such as by tracking your product preferences, shopping history and interactions with the Website (Our interest to get to know our customers better and improve our services)
Identify visitors to the Website (Our interest to improve our products and services)
Carry out data analytics and market research (Our interest to get to know our customers better and improve our services)
Carry out data enrichment, such as by analysing your product preferences, shopping history and interactions with the Website together with data collected from third parties, such as data that you agree to share with us on social networks (e.g., Facebook, Instagram, etc.) and/or that we may collect from publicly accessible databases (Your prior explicit consent)
Correspond with you to resolve your queries or complaints (Your prior explicit consent)
V – DISCLOSURE OF YOUR PERSONAL DATA
We may disclose your personal data to any of our affiliate companies, or to our service providers who assist us in providing the services we offer, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in performing other tasks, from time to time.
We may also share your personal data with third parties in connection with potential or actual sale or restructuring of our company or any of our assets, or those of any associated company, in which case personal data held by us about our users may be one of the transferred assets.
We will also respond to requests for personal data where required to do so by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us.
VI – SECURITY
We place great importance on the security of all personal data associated with our users. We have adopted security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access. For the best possible protection of your personal data outside the limits of our control, your device should be protected (such as by updated antivirus systems) and your internet service provider should take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).
While we take reasonable steps to protect your personal data, we cannot guarantee that the personal data you disclose to us will be 100% secure, nor that any data breach will not occur.
You accept the inherent security implications of dealing on-line over the Internet and will not hold Duesa Pharm or their processors responsible for any data breach unless it is due to our negligence.
VII – RETENTION OF PERSONAL DATA
Our general approach is to retain your personal data only for as long as required to fulfil the purposes for which it was collected. We generally retain your personal data for three years from the end of our relationship or from the last contact from you, unless local law requires otherwise. However, in some circumstances we may retain personal data for longer periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements.
In specific circumstances we may also retain your personal data for longer periods of time corresponding to the applicable statute of limitations so that we have an accurate record of your dealings with us in the event of any complaints or challenges.
VIII – YOUR RIGHTS
You have the following rights with respect to your personal data:
Right to withdraw consent – where applicable, you have the right to withdraw your consent at any time. For example, if you wish to cancel your registration on the website, you can change your settings in your account on the Website, or otherwise contact us directly
Right of access, rectification and erasure – you have the right to request access to and obtain a copy of any of your personal data that we may hold, to request correction of any inaccurate data relating to you and to request the deletion of your personal data under certain circumstances. You can see and update most of this data yourself online, or by contacting directly email@example.com.
Right of data portability – Under certain conditions, you have the right to receive all such personal data which you have provided to us in a structured, commonly used and machine-readable format, and to require us to transmit it to another controller where this is technically feasible.
Right to restriction of processing – you have the right to restrict our processing of your personal data where:
you contest the accuracy of the personal data until we have taken enough steps to correct or verify its accuracy;
the processing is unlawful, but you do not want us to erase the data;
we no longer need your personal data for the purposes of the processing, but you require such data for the establishment, exercise or defense of legal claims;
you have objected to processing justified on legitimate interest grounds (see below) pending verification as to whether we have overriding compelling legitimate grounds to continue processing.
Where personal data is subject to restriction in this way, we will only process it with your consent or for the establishment, exercise or defense of legal claims.
Right to object to processing justified on legitimate interest grounds – where we are relying upon legitimate interest to process personal data, then you have the right to object to that processing. If you object, we must stop that processing unless we can either demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or where we need to process the data for the establishment, exercise or defense of legal claims. Where we rely upon legitimate interest as a justification for processing, we believe that we can demonstrate such compelling legitimate grounds, but we will consider each case on an individual basis.
Right to object to processing for marketing purposes – where we process personal data for direct marketing purposes, then you have the right to object to that processing at any time.
You also have the right to lodge a complaint with a supervisory authority if you consider that the processing of your personal data infringes applicable law. For further information regarding your rights, to exercise any of your rights, or if you have any complaints or questions regarding the processing of your personal data please contact firstname.lastname@example.org.
Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. We will endeavor to respond to your request as soon as possible and in any case within the applicable timeframes.